Refund and Returns Policy

Effective Date: 01/01/2025

At Lusi Wedding, we strive to provide high-quality wedding products and services. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.

1. Eligibility for Returns

We accept returns for eligible items under the following conditions:

Items must be returned within [Insert Number] days of delivery.
The product must be unused, unworn, and in its original packaging with all tags attached.
Custom-made, personalized, or digital products are not eligible for returns unless they are defective or incorrect.
Items on sale or clearance are non-refundable unless faulty.

2. Refund Process

If your return is approved, we will process a refund to your original payment method within [Insert Number] business days after receiving and inspecting the returned item. Refunds may take additional time depending on your payment provider.

3. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us at [Insert Contact Email] within [Insert Number] days of receiving your order.

4. Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect or defective.
We recommend using a trackable shipping service to ensure we receive your return.
Lusi Wedding is not responsible for lost or damaged returns during transit.

5. Non-Refundable Items

Custom or personalized products
Digital downloads or virtual services
Gift cards
Items marked as “Final Sale”

6. How to Initiate a Return

To start a return, please email us at [Insert Contact Email] with the following details:

Your order number
The item(s) you wish to return
The reason for the return

We will provide you with return instructions once your request is reviewed.

7. Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account.
Contact your credit card provider, as processing times may vary.
If you still have not received your refund, contact us at [Insert Contact Email].